Questions about getting a website with us

Starter is £1,450 + VAT for up to 5 pages. Business is £2,450 + VAT for up to 10 pages, and we write up to 6 of them. Bespoke starts from £3,950 + VAT for larger sites and custom features, with a fixed quote after a scoping call. Extra pages are £150 + VAT each, or £250 + VAT if we write the words. All prices exclude VAT. See our prices for what each package includes.

You pay 50% to book. For Starter websites and brand work, the balance is due before launch or handover. For Business and Bespoke, you pay 25% when you approve the home page design and the last 25% before launch. Your site goes live and passes to you once it is paid in full.

Not for the work in your quote. It is a fixed price, in writing. If you later want more than the quote covers, extra pages are £150 + VAT each, or £250 + VAT if we write the words. Other extra work is £65 + VAT an hour.

A Starter site usually takes 3 to 4 weeks from when we have your content to launch. A Business site usually takes 5 to 8 weeks. Bespoke sites vary with their size, so we talk timescales through on the scoping call. The clock starts when your content arrives, so having your words ready is the quickest way to launch.

For Starter, you supply the words, and we edit them for the web and for search. For Business: one hour for an interview, which we turn into up to 6 pages, and the words for any other pages. On every project, we also need your logo and colours if you have them, and any photos you want to use. Then we need your feedback in each round of changes, and access to your domain and any old website. No logo yet? Our brand identity service can create one.

You do. You own your domain from day one. Once the site is paid for in full, the website and your content are yours. Licences for any paid plugins, fonts or photos are in your name or passed to you.

Yes. We build without a page builder, and you can still edit your pages yourself in WordPress. You get an editing guide at launch. If you would rather we made the changes, Business care includes 1 hour of edits a month and Priority care includes 2 hours. Other changes are £65 + VAT an hour.

Your package includes 30 days of fixes after launch. It also includes your first 3 months of care: Essential care with Starter and Business, and Business care with Bespoke. After that, you can carry on with a care plan or host the site elsewhere.

No. Care is optional: you own your site and can host it anywhere. If you choose one of our care plans, hosting is included, and the plan runs month to month with 30 days’ notice.

Essential care costs £35 + VAT a month. It includes hosting, an SSL certificate (the padlock in the browser) and daily backups. It also includes monthly updates with checks, uptime and security monitoring, fixes if an update breaks something, and email support within 2 working days. Business care costs £75 + VAT a month. It adds updates tested on a copy of your site first and 1 hour of edits a month. It also adds a monthly report and a reply by the next working day. Priority care costs £150 + VAT a month. It adds 2 hours of edits a month, a quarterly speed and search review, and same-day response to urgent problems. Paid yearly, each plan costs the same as 10 months. Our hosting is based in the UK. See website care and hosting.

Yes. Our hosting runs in data centres powered by 100% renewable electricity.

You can. Care plans run month to month, so you just give 30 days’ notice. Your domain is registered in your name, and once the site is paid for in full, the website and your content are yours, so you can move it to any host you choose.

We cannot promise rankings, because only Google decides where sites appear. We promise the work. Every site we build has page titles and descriptions, structured data, a sitemap, redirects from your old site, and Google Search Console and Bing Webmaster Tools set-up. Business and Bespoke websites also include local SEO set-up. For ongoing work, our Local SEO plan is £195 + VAT a month, with a 3-month minimum, for about 3 hours of work a month. See local SEO for small businesses.

Yes. A freelance associate based in Dubai works on behalf of Telae Designs. You can reach us through the form, by email or on a booked video call, and we quote and invoice in pounds sterling. We built the website for National Bright Sun, an IT and cybersecurity consultancy in Muscat, Oman. See web design for UAE and Oman businesses.