Privacy notice

Last updated: 8 October 2026

Who we are

This privacy notice covers telaedesigns.com and enquiries sent to Telae Designs. The controller of your personal information is Telae Designs.

If you have a question about this notice or your information, email letsdesign@telaedesigns.com.

What we collect

We collect only what we need.

When you use our enquiry form, we collect your name, email address, what you need help with and what you tell us about your project. You can also choose to give us your website address, where your business is based, your budget, your timescale and how you would like us to reply. The form does not ask for your phone number.

When you email us or book a call, we collect your name, email address and anything you choose to tell us. If you book a call, we also receive the time you choose and the phone number or video-call details you give us.

When you visit the website, our server records technical details for security. These include your IP address, your browser, the pages you request and the time. We use these logs to keep the site working and to spot and stop attacks.

Visitor statistics with Google Analytics

We use Google Analytics to see how people use this website, so we can improve it. It loads only if you accept analytics cookies in the consent bar. Reject is as easy as Accept, and if you reject, Google Analytics does not load.

If you accept, Google Analytics collects the pages you visit, your device and browser type, your approximate location and how you arrived, for example from a search engine or another website. It sets the cookies _ga and _ga_<id>, which are kept for up to 2 years. Google signals and advertising features are switched off.

Google acts as our processor and may transfer this data outside the UK, using safeguards approved under UK law. We keep Google Analytics data for 14 months.

Our lawful basis is your consent. You can change your choice at any time with the “Cookie settings” link at the bottom of every page. Our cookies page has the details.

Why we use it and our lawful basis

• To reply to your enquiry and prepare a quote: this is a step you ask us to take before we may enter into a contract with you. If you contact us on behalf of a business, we may also rely on our legitimate interests in replying to business enquiries.
• To keep the website secure: our legitimate interest is protecting the website, our visitors and our clients from misuse and attacks.
• To understand how people use the website, with Google Analytics: only with your consent, which you can withdraw at any time.
• If you become a client: we use your details to carry out our contract with you, and we keep invoices and business records because the law requires it.

Who we share it with

We do not sell your information, and we do not use it for advertising. We share it only when we need to. Our hosting, email and booking providers and Google may use it only to provide their service to us. Our accountant uses it to meet their own professional and legal duties. We share it with:

• our hosting provider, which runs this website and stores its data;
• our email and booking provider, which carries and stores our emails and call bookings;
• Google, which provides Google Analytics, only if you accept analytics cookies;
• our accountant, for invoices and business records if you become a client.

Transfers outside the UK

Our email and booking provider may also process information outside the UK. Where it does, it uses safeguards approved under UK law.

If you accept analytics cookies, Google may process Google Analytics data outside the UK. Where it does, it uses safeguards approved under UK law.

How long we keep it

If your enquiry does not lead to work, we keep it for 12 months and then delete it. If you become a client, we keep your project and business records for 6 years and then delete them. Our hosting provider keeps security logs for 90 days and then deletes them. Google Analytics data is kept for 14 months and then deleted.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to limit how we use it;
• object to how we use it, including where we rely on legitimate interests;
• ask for your information in a format you can take elsewhere, where this applies.

Using your rights

To use any of these rights, email letsdesign@telaedesigns.com. We will reply within one month.

We do not make decisions about you using only automated means.

How to complain

If you are unhappy with how we have used your information, please tell us first by emailing letsdesign@telaedesigns.com. We will acknowledge your complaint within 30 days, look into it and tell you the outcome.

You also have the right to complain to the Information Commission, the UK regulator for data protection (formerly the Information Commissioner’s Office), at ico.org.uk.

Changes to this notice

We will update this notice if the way we use your information changes. The date at the top shows when it last changed.